Q: Do you offer a free trial period?
A: Yes, we offer a free trial period for five days.

Q: Do I get a full refund if I cancel my subscription/account?
A: No, full refunds are not issued for a canceled subscription/account. We offer a partial refund for a canceled subscription/account.

Q: What is a partial refund?
A: A partial refund means that we subtract the Stripe and bank fees for making debit and credit transactions from your subscription. And we also charge you for the amount of time that the subscription service was used.

Q: How can I change my current subscription plan?
A: You will have to select the 'Billing' drop down menu option from the nav bar, and next select the 'Change subscription plan' button to change your current subscription.

Q: What is the difference between the 64 Kbps and 128 Kbps streams?
A: The sound of 128 Kbps stream has a higher sound quality and it is the same bit rate that is used on CDs. The 64 Kbps stream has a (marginally) lower sound quality and we recommend this stream for Wi-Fi and/or mobile devices in order to help prevent buffering of the Aprosys-Radio music stream.

Q: Can I use more than one device to access my stream subscription?
A: Yes, however, only one device can connect to your stream at any given time.

Q: Are there any advertisements or commercials played on my stream subscription?
A: No, our streams do not have any commercials or advertisements.

Q: Why is a subscription charged to access your music stream?
A: We charge a subscription in order to pay for the streaming/broadcasting servers and fees for music royalties.

Q: How are the Credit/Debit cards handled on your site?
A: We use Stripe to process all Credit/Debit card transactions on our site.

Q: Why must an individual be older than 17 years to subscribe to your music stream?
A: Because some of the music we stream contains explicit content and the cover art work might contain nudity or partial nudity.

Q: Why does the stream stop playing occasionally?
A: This can happen from time to time due to the heavy network traffic that your Internet service provider (ISP) is currently experiencing.