Q: Why am I having problems siging up?
A: Addblockers on your browser prevent the reCaptha check box from displaying above the sign-up button on the sign-up page. Disable any addblockers on your browser or add our site to your addblocker whitelist to resolve this issue.
Q: Do I get a full refund if I cancel my subscription?
A: No, refunds are not issued for a canceled subscription. When you cancel your subscription you will no longer be billed at the end of your current subscription period; and you will continue to have access to your subscription up to the end date of your current subscription period.
Q: How can I change my current subscription plan?
A: You will have to select the 'Billing' drop down menu option from the nav bar, and next select the 'Go to your Stripe billing portal' button to change or cancel your current subscription.
Q: What is the difference between the 64 Kbps and 128 Kbps streams?
A: The sound of 128 Kbps stream has a higher sound quality and it is the same bit rate that is used on CDs. The 64 Kbps stream has a (marginally) lower sound quality and we recommend this stream for Wi-Fi and/or mobile devices in order to help prevent buffering of the Aprosys-Radio music stream.
Q: Do you offer a free trial period?
A: Yes, we offer a free trial period for 10 days.
Q: Can I use more than one device to access my stream subscription?
A: Yes, however, only one device can connect to your stream at any given time.
Q: Are there any advertisements or commercials played on my stream subscription?
A: No, our streams do not have any commercials or advertisements.
Q: Why is a subscription charged to access your music stream?
A: We charge a subscription in order to pay for the streaming/broadcasting servers and fees for music royalties.
Q: How are the Credit/Debit cards handled on your site?
A: We use Stripe to process all Credit/Debit card transactions on our site.
Q: Why must an individual be older than 17 years to subscribe to your music stream?
A: Because some of the music we stream contains explicit content and the cover art work might contain nudity or partial nudity.