Aprosys-Radio FAQs

Q: Do you offer a free trial period?
A: No, we do not offer a free trial period.

Q: Do I get a full refund if I cancel my subscription/account?
A: No, full refunds are not issued for a canceled
    subscription/account. We offer a partial refund for a canceled
    subscription/account.

Q: What is a partial refund?
A: A partial refund means that we subtract the Stripe and bank
     fees for making debit and credit transactions from your
     subscription. And we also charge you for the amount of
     time that the subscription service was used.

Q: How can I change my current subscription plan?
A: You will have to select the 'Edit Profile/Cancel subscription'
     tab from the nav bar, and cancel your current
     subscription. Then re-register for a new subscription
     from our home page.

Q: Why are your stream subscriptions expensive?
A: Our subscriptions cost more because we do not allow
     advertising on our web site or on our music stream
     by third parties. And, we do not have millions
     of subscribers like ‘Apple Music’, ‘Amazon Music’ or ‘Spotify’.

Q: Why is the cover art occasionally missing from the
     'Currently Playing/Recently Played music' page?
A: This event will happen when either a software application
     performs an automatic update locally on your device or
     our web site might be experiencing a Distributed
     Denial-of-Service (DDoS) attack.

Q: Can I use more than one device to access my stream subscription?
A: Yes, however, only one device can connect to your stream at any
     given time.

Q: Are there any advertisements or commercials played on my stream
     subscription?
A: No, our streams do not have any commercials or advertisements.

Q: Why is a subscription charged to access your music stream?
A: We charge a subscription in order to pay for the
     streaming/broadcasting servers and fees for music royalties.

Q: How are the Credit/Debit cards handled on your site?
A: We use Stripe to process all Credit/Debit card transactions on
     our site.

Q: Why must an individual be older than 17 years to subscribe
     to your music stream?
A: Because some of the music we stream contains explicit content
     and the cover art work might contain nudity or partial nudity.

Q: What is the difference between the 64 Kbps and 128 Kbps streams?
A: The sound of 128 Kbps stream has a higher sound quality
     and it is the same bit rate that is used on CDs. The 64 Kbps stream
     has a (marginally) lower sound quality and we recommend
     this stream for Wi-Fi and/or mobile devices in order to help
     prevent buffering of the Aprosys-Radio music stream.

Q: Why does the stream stop playing occasionally?
A: This can happen from time to time due to the heavy network
     traffic that your Internet service provider (ISP) is currently
     experiencing.